Frequently
Asked Questions
Event Overview
What are the dates for UGM 26?
Sunday, November 8 – Wednesday, November 11, 2026
Will there be a virtual component to UGM 26?
Registration
How do I register for UGM 26?
I'm trying to register, but the system is showing that the email address is not valid. What should I do?
Where can I find my registration confirmation number?
I registered, but I did not receive a confirmation email. How can I request one?
Send an email with your name and organization name to [email protected] stating that you have not received your confirmation. Be sure you have added [email protected] to your safe senders list.
Registration Payment & Fees
What is the cost to attend UGM 26?
$999; early bird rate available through August 31
$1199; standard rate available through September 30
$1399; late rate available through November 8
What does it mean if I received a "Failure of Payment" error message?
Can I pay by check for the registration fee?
Yes. When registering, select the "check" payment option and an invoice will be sent to you via email.
Your check payment is due within 30 days of your registration date. If the check payment is not received within 30 days, your registration is subject to cancellation.
After September 30, 2026 we will no longer accept checks and will require a credit card to complete online registration after this date. Please note there is a 4.5% administrative fee when paying with a credit card.
Whom should I make my check payable to for registration and where should I mail it
Make it payable to NextGen Healthcare, and mail it to:
NextGen Healthcare
PO Box 561523
Denver, CO 80256-1523
Include the full name of the registrant, name of the meeting (UGM 26), and confirmation number on the check as a reference.
Is there a discount for registering more than one person from a practice?
No, we don't offer group discounts
I work for a CHC/FQHC/Tribal or Planned Parenthood Organization, are there any discounts available?
I cannot attend UGM 26; however, someone else from my organization will be going in my place. How do I make a name change to my registration?
How do I cancel my registration?
Is there a fee to make a name change?
Is there a cancellation fee?
Full refunds will be available until September 30, 2026. Refunds will not be available after September 30th due to contracts and hotel guarantees.
Guest Event Tickets
How do I secure my ticket(s) to the Client Event at the USS Midway on Monday?
Where can I pick up my tickets for the Welcome Reception, Client Event and Tuesday evening event?
Is there an age limit to guests for the Welcome Reception, Client Event and Tuesday evening event?
Guests must be at least 21 years of age in order to attend the Welcome Reception, Client Event and Tuesday evening event
Agenda
Where can I find the agenda?
The breakout session listing will be available later this summer!
Do I need to register for sessions to guarantee a seat?
All session attendees must pre-register to have access to the session onsite. Attendees will scan to enter each session onsite. Those who did not pre-register; will be allowed to attend the session based on a first-come-first-serve basis after those who pre-registered have all scanned in.
I'm already registered for UGM 26 but would like to add breakout sessions and/or an Adventure Now Pre-Conference Session. How do I do that?
How can I change my selected breakout session to another?
Once the agenda is live, log into your registration using your registration confirmation number, and click on "modify registration." From there, you can remove the original session from your agenda and add the new session to your agenda.
When will the Adventure Now Pre-Conference Sessions take place?
The Adventure Now Pre-Conference Sessions will take place on Sunday, November 8. Space is limited so register early!
Hotel Information
What is the official hotel for UGM 26?
All UGM 26 events will take place at the Gaylord Pacific Resort and Convention Center.
How do I make a reservation at the Gaylord Pacific?
Step 1: Register for UGM 26!
Step 2: From your registration confirmation email, click on the "Reservation website" link.
Step 3: Enter your contact information, arrival date, departure date, and any special request information.
Step 4: Enter your credit card information.
Step 5: Verify the accuracy of your reservation request and click on the "Book" button to complete the reservation.
Step 6: Print a copy of your reservation request details for your records.
When will I receive confirmation of my hotel reservation?
You will receive your hotel confirmation via email to the email you provided while booking your reservation with Gaylord Pacifc. If you have any questions about your reservation, contact the reservation team at 619-310-9800.
What should I do if I want to room with another UGM 26 attendee?
Each attendee will need to register for UGM 26. Once both attendees have registered, you will need to make one hotel room reservation, listing the first attendee in the contact information section and the second attendee as a guest. If you require split billing for the reservation, contact the Gaylord Pacific Reservation team at 619-310-9800, and they will assist in collecting the credit card information for each guest.
How do I make a change to my hotel reservation?
You can contact the Gaylord Pacific at 619-310-9800 and they will assist you in making any changes to your hotel reservation. Make sure to print your new confirmation page after making changes.
Why do I need to use a credit card to reserve the room?
All guests are responsible for their own room, tax, and incidental charges at the hotel. A credit card confirms you assume these responsibilities and guarantees your reservation, so you must submit a credit card number to make a deposit equal to the first night's room rate plus tax at the time the attendee makes the reservation.
Can I pay via check for my hotel stay?
Checks are not an acceptable form of payment for your hotel stay. Once you arrive at the hotel, you will be asked to present a valid credit card at check-in.
Can I use someone else's credit card if they are also with my organization?
You must have the credit card that you want to charge with you. For security purposes, if you are not the cardholder, contact the Gaylord Pacific at 619-310-9800 to set up payment prior to your arrival with a credit card authorization form.
Travel
What time should I plan on arriving and departing in San Diego?
Arrive on Sunday, November 8 to join optional Adventure Now Pre-Conference Session; or get hands-on training and visit our exhibitors in the Innovation Hub. The Welcome Reception begins at 6pm PT on Sunday, November 8.
Depart on Wednesday, November 11, breakout sessions will end on Wednesday at 12pm PT, we'll see you next year at UGM 27 back in Nashville!
What is the ground transportation options between the airport and hotels?
Gaylord Pacific is located less than 20 minutes from the San Diego International Airport (SAN).
Uber, Lyfts, and taxi rides average about $40 one-way.
Gaylord Pacific offers self-parking and valet parking options for your convenience.
Self-Parking: $45.00 plus tax per night
Valet Parking: $65.00 plus tax per night
**Prices subject to change. Electric car charging station available.
What is the recommended attire?
Business casual attire is appropriate for all meeting functions. The temperatures in the meeting rooms are centrally controlled. We recommend bringing a light jacket or sweater.
Casual attire and comfortable walking shoes are appropriate for the Client Event and Tuesday evening event.
Hear directly from your peers
The Value
of UGM
“
It's not just the speakers that are here. It's interacting with other groups. I think that's the most important reason to come. You know, you see what other people have done, what solutions they've come up with in their organizations. That sort of collaborative nature and just being with other people is really important…It's important that we come together, sit in the same room, and if someone says something that was important to you, just reach out to them and say, ‘hey, I want to hear more about that.
Dr. Damon Hou
Chief Medical Officer/Medical Director, Capital Women's Care
LEGAL DISCLAIMER
In order to attend our annual NextGen User Group Meeting ("NextGen UGM") you must register, be a licensed client or affiliated practice of such client, in material compliance under one or more current agreements with NextGen Healthcare, Inc. or one of its subsidiaries or affiliates (collectively the “Company”) or through a certified Reseller of the Company, and not a competitor of Company (“Participating Client”). Third parties, including but not limited to, consultants, vendors, and other partners of the Company are eligible to exhibit or attend by exclusive invitation only (“Invited Participants”). Without the prior written approval of a member of Company’s executive team, only direct employees of Participating Clients and Invited Participants (“Attendees”) may attend NextGen UGM. The Company reserves the right to deny registration for any reason or no reason to any client or any other entity and/or individual. Instructional sessions are designed to inform and educate our Attendees and participation is limited to Attendees only. Attendees understand and agree that certain information furnished to you by Company in connection with NextGen UGM, regardless of the form in which such information is presented, is confidential, non-public and/or proprietary information ("Confidential Information") and is the sole property of Company. You agree not to disclose the Confidential Information to any third party for any reason whatsoever, and to protect the Confidential Information using the same degree of care you use to protect your confidential information (but in no event less than a reasonable amount of care), for a period of two (2) years from the date hereof. By registering for NextGen UGM you agree to the processing of your personal data by Company as described in our Privacy Policy located at https://www.nextgen.com/privacy-policy. A portion of your room rate goes towards UGM 26.